Got Any Questions?
We prepared some answers that could help you. If they still don't help, please contact us with the form below.
Shipping and Delivery:
Q: How does shipping and delivery work?
Q: How does shipping and delivery work?
CKG® orders typically ship within 24-48 hours after purchase.
Our shipping time is approximately 6-9 days. In a few months, we will move to a new warehouse and deliver shipments in 2-3 days.
For our Shipping Policy, please visit:
https://ckgshop.com/policies/shipping-policy.
Q: How can I truck my order?
Q: How can I truck my order?
Once your order has shipped, you will receive an email from us with a tracking number.
Q: Help! i think my order is lost!
Q: Help! i think my order is lost!
Get in Touch. We're Here to Help!
Your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you.
Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.
You can always email us at:info@ckgshop.com
Q: Can i change my shipping address?
Q: Can i change my shipping address?
Accidentally put in the wrong shipping address?
As long as your order isn't shipped out already, we'll be happy to change the shipping address.
Send us an email with the new order details and we'll make the modification to your order.
info@ckgshop.com
Q: Do you ship internationally?
Q: Do you ship internationally?
Founded in Germany, our brand was built on the principles of precision, craftsmanship, and innovation. What started as a passion project has evolved into a global movement.
Today, we ship worldwide, connecting customers across the globe with products that embody timeless German quality. Each order is handled with the same care and excellence that inspired our very first creation — because great design knows no borders.
Q: Where are you located?
Q: Where are you located?
We are currently based in Germany and operate multiple warehouses across Europe to ensure efficient distribution. We’re continuously improving our logistics network to provide even faster and more reliable delivery times.
At the moment, our standard shipping time is between 6-9 days, with most orders arriving in about 9 days on average.
Q: Currency issue?
Q: Currency issue?
All prices on our website are listed in EUR, and payments are processed in EUR.
If you’re shopping from outside the Eurozone, your bank or payment provider will automatically handle the currency conversion at the current exchange rate — no extra steps needed.
Should you experience any issues, please reach out to us using the form below, and our team will gladly assist you within 24 hours.
Returns & Refunds
How do I start a return?
How do I start a return?
To start a return, please contact our support team through the Contact Us section or email us directly at info@ckgshop.com . We’ll provide you with return instructions and a return label.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Return shipping costs may apply unless the item arrived damaged or incorrect. In those cases, we’ll cover the shipping fees.
How long does it take to receive my refund?
How long does it take to receive my refund?
Once we receive your returned item, refunds are typically processed within5–7 days back to your original payment method.
Can I exchange an item instead of a refund?
Can I exchange an item instead of a refund?
Yes, if the item is in stock, we’ll be happy to arrange an exchange instead of a refund.
Contact form
Contact Us:
Address: Von-der-Gablentz-Straße 3, 13403 Berlin, Deutschland
Email: info@ckgshop.com
Phone: +4917684506492
Working Hours: Everyday 8am–6pm